Client Portal
Welcome! This is your central space for everything you need throughout our time working together. Here you will find your communication tools, meeting access, project links and resources all in one place.
Quick Access
Communication
To keep everything organized and efficient, we will use the following tools:
Slack:
For day-to-day communication, updates and quick questions.
Asana:
For tasks, deadlines and deliverables.
Google Meet:
For weekly check-ins and planning.
Email:
For formal communication and important updates.
Getting Started
Review your welcome guide
Complete your intake form
Join Slack
Accept Asana invitation
Save your weekly meeting link
Share any required access
Working Together
Business Hours Monday - Friday: 8:00am - 3:00pm
Slack response time: within 24 business hours
All tasks must be submitted through Asana
Feedback is requested within 24 - 48 hours
Contact us for more questions and inquiries
Frequently Asked Questions
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Yes, I primarily support pet professionals, including dog trainers, pet groomers, and veterinary teams. My background allows me to understand both the operational and client-facing needs within this industry.
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Start by completing the application. If we are a good fit, we will move forward with a discovery call and onboarding process before beginning ongoing support.
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Membership typically includes ongoing client experience, operations and content support. This typically includes inbox management, scheduling, organization, social media support, and backend assistance based on your business needs and agreed scope.
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3-months allows enough time to properly implement systems, improve workflows and see meaningful results.
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Yes, after the initial 3-month period, services can be transitioned to a month-to-month basis with 30 day- notice required prior to cancellation.
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Yes, only if it is through email or texting services I can use through my computer.
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Additional requests outside of our current scope can be discussed and either scheduled accordingly or added as an additional service. Keep in mind that there may be a price increase.
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Messages are typically responded to within 24 business hours, Monday - Friday. The reason it is within 24 business hours is because time may vary slightly depending on workload and priorities.